Settings - Users & Permissions - Basics
      Back to home
      1. Help Center
      2. Using ContractSafe
      3. Settings - Users & Permissions - Basics

      How to reset Two-Factor Authentication?

      Whether you've changed phone numbers, lost your device, or can't authenticate for any reason, an Admin-level user on your account can assist you.

      An Admin-level user can assist you with resetting your two-factor authentication. If you are the Account Owner and need assistance, please contact us at support@contractsafe.com.

      Directions for Resetting a User's Two-Factor Authentication

      To reset a user's two-factor authentication method, you can simply select Resend on your User Management menu next to the user. Read below for more specific instructions.

      1. If you're an Admin-level user, select Settings -> Users.
      2. Search for the user's email on your list of users and click on More  section.
      3. Click on the Resend button adjacent to the user's email address. A new invitation link will be sent out to the user you selected.
      4. Instruct the user to log in and follow the prompts to choose a new authentication method.
        Screen Shot 2022-09-30 at 2.45.45 PM

      Please reach out to  for any questions.